Terms of Service

Last updated 5 November 2026

These terms govern your use of Apexio software, including ApexHR, provided by Apexio Technologies Limited (“Apexio”, “we”), Feruzi Towers, 6th Floor, Wing A, Kiambu Road, Nairobi, Kenya. By creating an account you accept these terms on behalf of your organisation.

Your subscription

You subscribe to the plan, modules and number of employees you choose at checkout. The price shown at checkout is what you pay each month.
Subscriptions renew monthly. If you turn on automatic renewal, we charge your saved card (or send an M-Pesa prompt to your phone) on each renewal date and email you a few days before. Otherwise we email you a payment link before each renewal date. You can change this anytime from the "Manage billing" link in our billing emails.
If a renewal is not paid within 7 days of the due date, we may suspend access until payment is received. Your data is kept for at least 30 days after suspension.
You can add employees or modules at any time; the new price applies from your next billing date unless agreed otherwise.

Cancellation and refunds

You can cancel at any time by contacting us at admin@apexio.ke. Cancellation takes effect at the end of the current billing month. Fees already paid are not refunded except where required by law or where we fail to provide the service.

Your responsibilities

Keep your login details secure and tell us promptly about any unauthorised access.
Make sure the employee and payroll data you enter is accurate and that you have a lawful basis to process it.
Statutory filings (KRA, SHIF, NSSF, Housing Levy) remain your organisation's responsibility. ApexHR calculates and prepares figures to help you comply.

Your data

You own the data you put into ApexHR. We process it only to provide the service, as described in our Privacy Policy, and in line with the Kenya Data Protection Act, 2019. You can export your data at any time while subscribed and for 30 days after cancellation.

Availability and support

We work to keep the service available at all times, but there may be scheduled maintenance or interruptions outside our control. Support is available by email and phone during business hours (Monday to Friday, 8am to 5pm EAT).

SMS messaging program

Program: Apexio Account & Support Alerts. We send text messages about your account, orders, onboarding and support requests.
How to join: text the keyword APEXIO to our toll-free number, then reply YES to confirm. Joining is optional and is not a condition of any purchase.
Frequency: message frequency varies depending on your account activity and support requests.
Costs: message and data rates may apply. Check your mobile plan with your carrier.
Opting out: reply STOP at any time to stop receiving texts. We will send one message confirming you have been unsubscribed and will not text you again unless you opt in again.
Help: reply HELP for help, or contact us at admin@apexio.ke or +254 725 843 843.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: see our Privacy Policy. We do not share or sell your mobile number or SMS consent to third parties for marketing.

Liability

To the extent the law allows, our total liability for any claim relating to the service is limited to the fees you paid in the three months before the claim arose. We are not liable for indirect or consequential losses.

Changes and governing law

We may update these terms and will notify you by email at least 30 days before material changes take effect. These terms are governed by the laws of Kenya.

Contact

Apexio Technologies Limited · admin@apexio.ke · +254 725 843 843

Last updated 5 November 2026

Your subscription

You subscribe to the plan, modules and number of employees you choose at checkout. The price shown at checkout is what you pay each month.

Subscriptions renew monthly. If you turn on automatic renewal, we charge your saved card (or send an M-Pesa prompt to your phone) on each renewal date and email you a few days before. Otherwise we email you a payment link before each renewal date. You can change this anytime from the "Manage billing" link in our billing emails.

If a renewal is not paid within 7 days of the due date, we may suspend access until payment is received. Your data is kept for at least 30 days after suspension.

You can add employees or modules at any time; the new price applies from your next billing date unless agreed otherwise.

Your responsibilities

Keep your login details secure and tell us promptly about any unauthorised access.

Make sure the employee and payroll data you enter is accurate and that you have a lawful basis to process it.

Statutory filings (KRA, SHIF, NSSF, Housing Levy) remain your organisation's responsibility. ApexHR calculates and prepares figures to help you comply.

SMS messaging program

Program: Apexio Account & Support Alerts. We send text messages about your account, orders, onboarding and support requests.

How to join: text the keyword APEXIO to our toll-free number, then reply YES to confirm. Joining is optional and is not a condition of any purchase.

Frequency: message frequency varies depending on your account activity and support requests.

Costs: message and data rates may apply. Check your mobile plan with your carrier.

Opting out: reply STOP at any time to stop receiving texts. We will send one message confirming you have been unsubscribed and will not text you again unless you opt in again.

Help: reply HELP for help, or contact us at admin@apexio.ke or +254 725 843 843.

Carriers: mobile carriers are not liable for delayed or undelivered messages.

Privacy: see our Privacy Policy. We do not share or sell your mobile number or SMS consent to third parties for marketing.