Delete your data
Last updated 15 October 2026
You can ask Apexio Technologies Limited to delete the personal data we hold about you, including messages you sent us on WhatsApp, Facebook Messenger or Instagram, website chats, emails, and call recordings and transcripts. This page explains how.
How to request deletion
Email admin@apexio.ke with the subject “Data deletion request” and include:
- your name;
- the phone number, email address, or Facebook / Instagram name you used to contact us, so we can find your data;
- whether you want everything deleted, or only certain conversations or recordings.
You can also send the same request to us on WhatsApp, Messenger or Instagram, or call us on +254 725 843 843.
What happens next
- We may ask you to confirm the request from the same phone number, email or account, so that nobody else can delete your data.
- We will act on your request within 14 days and confirm by the channel you used once your data has been deleted.
- We delete your messages, contact details, call recordings, transcripts and summaries from our systems, including what our AI assistant used to reply to you.
What we may have to keep
If you are or were a paying customer, Kenyan tax law requires us to keep invoices and billing records for a set period. We keep only what the law requires and delete it when that period ends. We will tell you if anything has to be kept, and why.
Messages that remain on WhatsApp, Facebook or Instagram themselves are controlled by Meta. You can delete them in those apps or ask Meta directly.
If you connected a Facebook Page or Instagram account to Apexio
If you are a business that connected your Facebook Page, Instagram account or WhatsApp number to Apexio, you can disconnect it at any time from your Apexio account, or from Facebook under Settings & privacy → Settings → Business integrations (remove Apexio). Then email us as above to have the conversations we stored for you deleted.
Messages to other businesses that use Apexio
If you messaged a different business that uses Apexio's tools, please contact that business first: it decides what happens to your data. We will help it carry out your request.
See our Privacy Policy for more on how we handle your data.